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How to contact the operator if only robots from the support service respond

 

A robot answering machine instead of a human is a common and annoying problem when you need to quickly talk to an operator or need an urgent consultation. The situation becomes more complicated if an incompetent operator makes contact. Often the solution to the issue does not occur, it is delayed or the situation develops in a direction that is unfavorable for a person.

RB.RU readers shared their experience of how to quickly contact a live and competent employee of a bank, marketplace or telecommunications operator to solve a problem, as well as how to talk to a robot.

From the instructions you will learn:

How to solve the problem with social media posts
How to solve a support problem with the correct wording of the question
How to contact an operator if a robot repeats the same phrase
The robot did everything wrong, is it possible to fix it
How to solve the problem with social media posts
Such large companies as “Sberbank”, “Rostelecom”, Wildberries and many others offer customers to use free hotlines or contact the support chat. But more and more often it is not competent people who try to answer customer questions, but bots, “voice menus” or specialists with pre-prepared answers. The situation is aggravated if the question is non-standard.

A resident of Moscow, Ekaterina, suddenly began to receive e-mail messages about financial transactions on the card of a stranger. The woman tried to solve the problem with a phone call, but nothing came of it.

As Ekaterina said on her Facebook page, she is not a client of this bank; she asked the hotline employees to stop sending other people’s personal data.

In response, she was demanded to send her full name, date of birth, mail. The bank promised to check the appeal within five days. And you can find out its status after downloading the mobile application.

Ekaterina did not have the time and energy to complete the appeal, so she published a post on Facebook, where in the first sentence she wrote the name of the bank and put a link there to the official page of the financial institution.

Literally a few hours later, a bank representative got in touch, and after a while Ekaterina’s address was excluded from the mailing list without unnecessary formalities.

Likewise, a customer at a large chain store was able to turn in a low-quality sofa. In the support service, a robot answered her, ready to inform about new products. After a post on Facebook, where she hyperlinked the store, the sofa was taken away from her without unnecessary formalities. She didn’t even have to learn how to call the live operator of the store, they contacted her themselves.

How to solve a support problem with the correct wording of the question
Often, the correct wording of the question when contacting the support service can not only solve the issue, but also save money. A client of a large telecommunications company, Sergey, managed to find an effective way to communicate with bots in technical support.

A resident of the Moscow region used TV and Internet services for 770 rubles a month. The man was going on vacation and was sure that if he didn’t pay, his services would be blocked, and the fee would not be charged. However, after a month of inactivity, an invoice for payment came. The man wrote to the support chat and received an answer that he could issue a block, but in this case he would pay 400 rubles. At the same time, the client would not use the Internet or television.

This situation did not suit Sergei, and he decided to break off the contractual relationship with the company. He asked for options to close the contract, but to his surprise, he almost immediately received a new offer from the operator – a summer rate for 200 rubles a month.

Sergei advised this method to his friend. Svetlana also wrote that she decided to break up with the operator and was offered a more favorable tariff.

How to contact an operator if a robot repeats the same phrase
A common problem for users is the inability to get in touch with a live employee. The obstacle is a robot that repeats the same phrase all the time. Experienced users are advised not to insist, but feel free to change the essence of their appeal in order to bypass the answering machine.

The reader Natalya said that if you need to “just ask”, then the option in the voice menu about the theft of a bank card and the need for urgent blocking will do. Usually, a live operator responds quickly to this issue and turns out to be very competent.

The same method is suitable if you are unsuccessfully trying to bypass bots in technical support when you call the management company for housing and communal services. If you indicate in the voice menu that you need a dispatcher due to a communal emergency, then you will be contacted promptly.

The robot did everything wrong, is it possible to fix it
In some cases, banks instruct robots to draw up contracts, while it is impossible to get through to a live operator. For example, some types of mortgage vacations take effect almost immediately after negotiations with a bot in an online bank.

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